Privacy Policy — Team Freight
This Privacy Policy explains how Team Freight collects, uses, stores, and protects information when you visit our website, submit an application, request information, agree to be contacted, or communicate with us by phone, SMS/text message, email, or online form.
We use applicant information to review applications, communicate about driving opportunities, coordinate next steps, support hiring and onboarding, and improve our website and advertising measurement.
Contents
1. Introduction
Team Freight (“Team Freight”, “we”, “our”, or “us”) respects your privacy. This Policy applies to information collected through our website, online application forms, landing pages, phone calls, SMS/text messages, email communication, advertising forms, and other hiring-related communication channels.
By using our website or submitting information to us, you acknowledge that we may process your information as described in this Policy. Where required by law, we will rely on your consent before sending certain communications, including SMS/text messages.
2. Notice at Collection
We collect personal information for specific business and hiring-related purposes. The categories below describe the types of information we may collect when you interact with Team Freight.
We collect this information to process applications, communicate with applicants, document consent, support hiring/onboarding, prevent fraud or misuse, operate our website, measure campaign performance, and comply with legal obligations.
3. Information We Collect
Information You Provide
- Name and contact information, including phone number and email address.
- State, city, or general location information you choose to provide.
- Application details related to CDL-A Company Driver, Lease-to-Own, or Owner-Operator opportunities.
- Experience, equipment preference, availability, or other details you submit through forms.
- Messages, notes, requests, or communication history if you contact us by phone, SMS/text, email, or website form.
Information Collected Automatically
- IP address, browser type, device type, operating system, page views, timestamps, referring pages, and general website usage data.
- Cookies and similar technologies used for website functionality, security, analytics, advertising measurement, and performance tracking.
- UTM parameters, campaign source, landing page URL, thank-you page URL, and related attribution details when available.
Information Related to Communication Consent
- Whether you checked a consent box or otherwise agreed to be contacted.
- The date and time consent was provided.
- The form, page, or method used to provide consent.
- The consent language shown at the time of submission, where available.
- Opt-out requests, including STOP/HELP replies or other requests to stop communication.
We do not intentionally collect highly sensitive personal information through general website forms unless it is necessary for a specific hiring step and collected through an appropriate secure process.
4. Consent Records We May Keep
To support compliance for calls, SMS/text messages, email follow-up, and applicant communication, we may keep records showing how and when a person provided consent to be contacted.
These records may include:
- The applicant’s name and contact information.
- The phone number and email address submitted.
- The date and time of form submission.
- The landing page, application form, or source where consent was obtained.
- The consent checkbox status or other consent action.
- The exact consent language or consent version used at the time of submission.
- IP address, browser/device information, and related technical data where available.
- UTM/campaign details connected to the submission where available.
- Opt-out history, including STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, OPT-OUT, or similar requests.
These records help us show that communication is based on an inbound application, direct request, or documented consent, and not on purchased, rented, scraped, or cold outreach lists.
5. How We Use Information
- To review applications and respond to inquiries.
- To communicate with applicants about driving opportunities and next steps.
- To confirm basic qualifications and coordinate hiring or onboarding steps.
- To send requested information by phone, SMS/text message, or email where permitted.
- To document consent and manage opt-out requests.
- To operate, secure, maintain, and improve our website, forms, and internal processes.
- To measure advertising performance, including Meta/Facebook advertising measurement where applicable.
- To detect, prevent, or investigate fraud, spam, abuse, technical issues, or security incidents.
- To comply with legal obligations, carrier/platform compliance requirements, and enforce our rights.
6. Calls, SMS/Text Messages & Email Consent
When you submit a form, check a consent box, or otherwise provide your phone number to Team Freight, you may agree to be contacted by phone, SMS/text message, and email regarding your application, available driving opportunities, qualification review, scheduling, follow-up, and next steps.
SMS/Text Message Consent
By opting in, you authorize Team Freight to send SMS/text messages to the phone number you provide. Messages may include application follow-up, screening questions, scheduling details, reminders, recruiter follow-up, and other information related to your submitted application or requested communication.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for help.
- Consent is not a condition of purchase.
- Calls and texts may use automated technology where permitted by law.
- You may also contact us at office@teamfreightus.com or +1 254-536-3966 for help or opt-out requests.
Opt-Out Requests
You can revoke consent or opt out of SMS/text messages at any time by replying STOP or by using other clear opt-out language such as END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, OPT-OUT, or a similar request that clearly tells us you no longer want to receive messages.
After an opt-out request, we may send one confirmation message confirming that you have opted out. After that, we will not send further SMS/text messages unless you provide new consent. We will honor opt-out and consent revocation requests within a reasonable time and no later than required by applicable law.
Mobile Information Sharing Restriction
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We do not sell, rent, or share SMS opt-in lists. We do not use purchased, rented, scraped, or shared third-party phone lists for SMS outreach.
Recommended Form Consent Language
Our forms may display consent language similar to:
“I agree to be contacted by Team Freight by phone, SMS/text message, and email regarding my CDL-A driver application and available driving opportunities. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help.”
7. Email Communications
We may contact you by email regarding your application, requested information, follow-up, hiring steps, onboarding support, or other Team Freight communications.
For marketing or promotional email where applicable, we aim to use accurate sender information, clear subject lines, and a reasonable way to opt out of future marketing email. Transactional or application-related emails may still be sent when necessary to respond to your request or process your application.
You may request to stop receiving non-essential emails by contacting office@teamfreightus.com.
10. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including application review, hiring support, communication, compliance, security, dispute prevention, consent documentation, opt-out management, and legitimate business records.
Consent records and opt-out records may be kept for a longer period where needed to demonstrate compliance, prevent unwanted communication, or respond to legal or platform compliance requests.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
No website, form, email, SMS platform, or online system is completely secure. We work to reduce risk and protect applicant information, but we cannot guarantee absolute security.
12. U.S. State Privacy Rights
Depending on your state of residence and whether a specific privacy law applies to Team Freight, you may have certain privacy rights. These may include the right to:
- Request access to personal information we have about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal and business exceptions.
- Request a copy of certain personal information in a portable format.
- Opt out of sale, sharing, targeted advertising, or certain profiling where applicable.
- Limit the use or disclosure of sensitive personal information where applicable.
- Withdraw consent where processing is based on consent.
- Appeal a denied privacy request where applicable law provides that right.
To submit a privacy request, contact us at office@teamfreightus.com. We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights that apply to you.
13. International Visitors
Team Freight is focused on the United States market. If you access our website from outside the United States, you understand that your information may be processed in the United States.
Where applicable to visitors from the European Economic Area, United Kingdom, or similar jurisdictions, our processing may rely on consent, performance of a request or pre-contractual step, legitimate interests, legal obligations, or another lawful basis available under applicable law.
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent.
14. Children’s Privacy
Our website and services are not intended for children or minors. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.
15. Third-Party Links
Our website may contain links to third-party websites, platforms, carrier pages, social media pages, or external resources. We are not responsible for the privacy practices, policies, or content of third-party websites.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, technology, or compliance changes. The Effective Date above shows when this version became effective.
17. Contact
If you have questions about this Privacy Policy, SMS consent, opt-out requests, or privacy rights, contact us:
- Email: office@teamfreightus.com
- Phone/Text: +1 254-536-3966
- Website: teamfreightus.com
- Privacy Policy: https://teamfreightus.com/privacy-policy/
- Terms & Conditions: https://teamfreightus.com/terms-and-conditions/
- Cookie Policy: https://teamfreightus.com/cookie-policy/
For SMS help, reply HELP to a Team Freight text message or contact us directly. To opt out of SMS/text messages, reply STOP or contact us using the details above.